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The purpose of this paper is exploring the effects of segment dynamic and temporal dynamic triggered by the COVID-19 pandemic on classifying service quality attributes, thereby formulating improvement strategies to satisfy customers and respond to threats.

Given the dynamics of the attractive quality theory, this paper designs a framework with four phases by embedding techniques of text mining and deep learning based on evidence from online reviews.

This paper figures out dynamics of service quality attributes for distinct segments and their dynamic proportion along with different stages of the pandemic. Another finding demonstrates segment dynamic and temporal dynamic effects of sentiments toward service quality attributes on customer satisfaction under the impacts of pandemic. Classification results and improvement strategies are derived for varying segments at different pandemic situations.

This paper reveals dynamic effects on classifying service quality attributes, which contributes to assisting hospitality practitioners from different segments in improving service quality when facing with the challenges of crisis and potential risks.

Given hospitality industry is time- and segment-sensitive, the authors achieve the quantification of dynamics of attractive quality theory and extend it into hospitality marketing and crisis management from the perspective of dynamics with evidence from online reviews.

This study aims to provide an analysis of Hong Kong's strengths and weaknesses in developing its technology and innovation industry.

It briefly discussed the “extended open innovation” model on the basis of Chesbrough's “open innovation” model to explicitly highlight the elements associated with different stages throughout the whole spectrum of innovation processes.

The model is then illustrated with Hong Kong's unique experience to gain insights for various stakeholders on how open innovation could be used beyond research and development activities and how Hong Kong could benefit from this paradigm shift.

The extended open innovation model can be used as a framework to address the development of the technology and innovation industry.

The ability to reflect upon and manage their internal functioning may very much help teams contribute to their organizations. This study suggests that managing conflict cooperatively and productively provides a foundation for effective team task reflexivity. 200 employees in 100 work teams in China completed measures of their team's cooperative, competitive, and avoiding approach conflict management and task reflexivity and 100 managers indicated the team's in‐role and extra‐role (organizational citizenship behavior) performance. Results support the theorizing that conflict management can contribute to team task reflexivity. Structural equation analyses were interpreted as suggesting that cooperative conflict management promotes task reflexivity that in turn results in team performance. These results, coupled with previous research, were interpreted as suggesting that cooperative approaches to conflict and task reflexivity are complementary foundations for effective teamwork.

This paper aims to focus on achieving triple-shape memory effect (triple-SME) of a commercial poly (ethylene terephthalate) (PET) film with the thickness of 100 µm.

The thermal characteristics and microstructure of PET film were characterized by differential scanning calorimetry, thermogravimetric analysis and wide-angle X-ray diffraction analysis. The dual-shape memory effect (dual-SME) of the PET film was then systematically investigated, and based on that, triple-SME in thin PET film was achieved.

Investigation of the dual-SME in PET film revealed the difference between recovery temperature and programming temperature reduced with increasing programming temperature. An obvious intermediate shape shifting between the original and final programmed shape was observed during shape recovery in triple-shape memory behaviors.

Compared with dual-SME in polymer, relatively less work has been done on multi-SME in polymer, especially in thin polymer film. In this study, triple-SME in a PET film was investigated based on the results of dual-SME of the film. The main implication of the study is on how to achieve a watermark between the final programmed pattern and the original pattern, for the application of shape memory polymer in anti-counterfeiting label.

Dual- and triple-SMEs were achieved in a PET film that is only 100 µm in thickness, and the underlying mechanism for the difference between programming temperature and recovery temperature was discussed. For the novel application of triple-SME in anti-counterfeit label, the watermark during shape recovery in triple-SME can effectively prevent duplication.

The purpose of this paper is to gain a deeper understanding of how income, cognitive age, physiological change and life-changing events may affect older consumers’ shopping behaviours and preferences.

In-depth semi-structured interview was employed for this study. In total, 13 informants were recruited in Toronto, including 11 females and 2 males aged between 51 and 80 years. Content analysis and holistic interpretation were employed for data analysis.

According to the findings, price was a major concern to many informants regardless of their income level. The relationship between “feel age”, “look age”, or even “health age”, are not always positively correlated. The vast majority of the informants preferred shopping at the brick-and-mortar stores over online shopping. Some informants experienced difficulties or challenges in finding clothing that fit well due to the change of their body shapes. In addition, many informants needed to adjust their personal needs and buying priorities to cope with their changing personal situations and social roles.

Other than the price and mobility issues, older consumers encounter different challenges when they shop for different products. It is imperative for retailers, service providers and product developers to understand the older consumers’ changing needs, aspirations and challenges through diverse perspectives – the transition of social roles, physiological change and life-changing events.

Many prior studies are merely focused on one topic (e.g. cognitive age) or product category (e.g. clothing). Through this multidimensional and mixed categorical approach, new knowledge and insights can be generated and added to the current body of research.

Large, influential and profitable young adults are being targeted for fast fashion that negatively impacts the environment. The transition from a fast to an environmentally friendly slow fashion is a challenging process and culturally dependent. The process starts with slow fashion idea adoption. Thus, the authors modified an information acceptance model (IACM) to examine information characteristics (idea/information quality, credibility, usefulness, source credibility) and consumer factors (need for idea and attitudes) impacting intentions to adopt the slow fashion idea in Canada, South Africa (individualists) and China (collectivists).

Cross-sectional data were collected from South African (n = 197), Chinese (n = 304) and Canadian (n = 227) young adults (18–35 years old) at universities in metropolitan cities. Partial least squares structural equation modeling was used to analyze the data.

The results show that while most information characteristics and consumer factors are vital for slow fashion attitudes and intention formation, information quality and trust in the sources were a problem in individualistic cultures as opposed to the collectivist culture. This finding confirms the greater tendency of collectivists to trust disseminated information on environmental issues. In all cultures, attitudes impacted idea adoption intentions. On testing IACM, the multigroup analyses showed no significant differences between young adults in the individualistic cultures. Attitudes mediated most relationships and were highly explained by IACM (South Africa, 49.6%; China, 74.5%; and Canada, 64.5%).

In emerging and developed markets, this study informs environmentalists and green fashion brands of information characteristics that can create positive attitudes and slow fashion idea adoption intentions among influential young adults.

This paper aims to study how brand owners and users enhance brand bond with three objectives. First, brand owners’ effort (BOE) to exercise care, innovate frequently and differentiate their brands enhances users’ bond with the brand. Second, brand users’ competence (BUC) in their knowledge and experience with the brand’s reputation, value and service quality improves brand bond. Third, BOE significantly enhances BUC.

This study proposed an integrative model with new concepts and tested it with 2,135 young Chinese consumers using global smartphone brands. Results are drawn from structural equation modeling and comparisons between stakeholders and among smartphone brands.

The results show that BOE and BUC are significant and equally effective at enhancing brand bond. BOE also shows a significantly stronger effect on BUC than on brand bond. The temporal comparison between 2015 and 2018 confirms the changing reality of the smartphone world. As for brand comparison, young consumers perceive that iPhone differentiates itself from Huawei and Samsung rivals in terms of BOE and BUC on brand bond. However, none of these brands show significant differences in terms of BOE effect on BUC.

Please see detail in the Conclusion and Discussions.

Please see detail in the Conclusion and Discussions.

Please see detail in the Conclusion and Discussions.

This study introduced a validated model with new concepts based on the global smartphone industry, perceived by young Chinese consumers. The results prove that it takes both the owners and users together to contribute to the brand bond, but brand owners’ role on BUC is more significant.

This study examines the relationship between domain‐based life satisfaction (LS) and subjective well‐being (SWB) as well as the role of spiritual well‐being as a moderator. Domains of LS include family cohesion, social connectedness, career success, and self‐esteem.

A survey was completed by 145 full‐time Hong Kong Chinese employees working in a variety of jobs and organizations.

Multiple regression analyses show that career success, social connectedness, and self‐esteem are associated with both psychological and physical well‐being. Spiritual well‐being moderated the relationship between career success and psychological well‐being. The relationship is stronger for low than for high spirituality.

All data were self‐reported and collected at one point in time. Thus, common method variance may be an issue and causal inferences are not warranted.

Domain‐specific LS and spiritual well‐being appear to be related to employees' well‐being. Managers and human resources professionals may need to adopt a more holistic approach to staff development.

The current study indicates that domain‐specific LS improves the explanation of variations in well‐being. Implications of these findings, the limitations of the study, and directions for future research are discussed.

This paper aims to obtain fire resistance of semi-rigid joints for concrete-filled steel tubular (CFST) composite frames and temperature filed distribution of composite joints in fire.

The temperature filed model of semi-rigid joints to CFST columns with slabs was made by using ABAQUS finite element (FE) software, in considering temperature heating-up stage of fire modelling. The effects of composite slab, fire type and construction location were discussed, and the model was verified by the test results. The temperature distribution of composite joint under three-side or four-side fire condition was studied by the sequentially coupled thermal analysis method. The temperature versus time curves and temperature distribution of various construction and location were analyzed.

The paper provides FE analysis and numerical simulation on temperature field of semi-rigid joints for CFST composite frames in fire. The effects of composite slab, fire type and construction location were discussed, and the model was verified by the test results. It suggests that the temperature distribution of composite joint in three- or four-side fire condition showed a different development trend.

Because of the chosen FE analysis approach, the research results may lack generalizability. Therefore, researchers are encouraged to test the proposed propositions further.

The research results will become the scientific foundation of mechanical behavior and design method of semi-rigid CFST composite frames in fire.

This paper fulfils an identified need to study the temperature field distribution of the semi-rigid joints to CFST columns and investigate the mechanical behavior of the semi-rigid CFST joints in fire.

The sale of second-hand goods in the luxury fashion space continues to soar. However, existing literature on this segment is limited and the factors that draw consumers to this space are not well understood. This study aims to fill this gap and proposes a conceptual model demonstrating the linkage between the motivators and barriers toward re-commerce in the luxury fashion space and actual shopping behaviors.

A survey sample of USA second-hand luxury fashion shoppers was collected. Participants were asked questions about various motivators and barriers toward re-commerce, as well as the participants' attitudes and shopping behavior. The results were analyzed using SmartPLS structural equation modeling (SEM).

Economic reasons, originality and self-extension were found to be statistically significant motivators of attitudes toward re-commerce, while status consumption, nostalgia and ecological motivators were not. Superstitious beliefs were also found to be statistically significant motivators toward attitudes of re-commerce. Attitudes were also found to be a significant predictor of shopping behavior as measured by dollars spent and shopping frequency.

This study is among the first to propose a conceptual model depicting the relationship between motivators and barriers to actual shopping behavior in the second-hand luxury fashion space. Many of the motivators and barriers examined in this study are novel and have not been considered in prior research. Superstitious beliefs in particular have not been studied in the context of re-commerce.